About Us :
Dr Two Marking Technology Sdn Bhd (735623-D), previously known as Dr Two Solution Supplies and Services (2004-2006), is a local company which established on September 2006. The company specializes in supplyand service small character ink jet marking solution and other markingequipment such as Label Printer and Large Character Printer for the pasteight years. We providing cost effective technical support and services,even to board level repair to some extent, and supply fully compatiblespare parts, accessories and alternative consumables with same qualitybut lower price for ink-jet coder.
Presently, DR TWO MARKING TEHNOLOGY has staff force of 10, four ofthem are with more than 20 years of experience in ink-jet markingindustrial to provide services and support to our customer base. Ourtechnical team has the significant knowledge in ink-jet marking industrialto offer the market services from technical advice on phone to the repairand maintenance of small character ink jet printers as well as on site stafftraining.
Currently we are providing after sales and services support to about 400companies. As business is moving on well and we are looking foropportunity to market our own products. We are the sole distributor inMalaysia for Leibinger Small Character Printer (SCP) from Paul LeibingerGmbH & Co. KG., a product from Germany. Besides selling SCP printer,we are also selling Large Character Printer (LCP) and High resolutionPrinter and accessories for ink jet printer. We believed that by doing ourspecialized field we will be able to give our best service to our customer.
Penang Branch
Address :
22, Jalan Tasek Mutiara 2,Bandar Tasek Mutiara,14120, Simpang Ampat,Penang, Malaysia.
22, Jalan Tasek Mutiara 2,Bandar Tasek Mutiara,14120, Simpang Ampat,Penang, Malaysia.
Our Products :
- Leibinger SCP Ink Jet Printer
- Jet2SE, Jet2Neo, Jet3, WinJet, Mailjet- Maple Jet Hi
- Resolution Printer
- March Unicorn LCP coder and consumable
- Ikonmac High Resolution Printer
- J-One High Resolution Printer
- Original SCP MEK base ink and water base ink
- Egg Grader Ink- Ink Jet Printer additive and cleaning solution
- Provide technical support and solution to ink jet printer and related problems.
- Other packaging products By Penang Branch Sales Team
Organization’s Mission and Objectives
Being a service provider and marketing agent we share our mission, thatis, to build a strong brand in making business specialized in smallcharacter printing and large character printing and expand them to wholeMalaysia.
In fact, DR TWO MARKING TECHNOLOGY has the following long termobjectives:
i) To establish itself a leading quality supplier of small character inkjet printer to our customer in Malaysia.
ii) To develop cost effective position in ink jet coder market while maintaining the highest standards of after sales and service quality.
In fact, DR TWO MARKING TECHNOLOGY has the following long termobjectives:
i) To establish itself a leading quality supplier of small character inkjet printer to our customer in Malaysia.
ii) To develop cost effective position in ink jet coder market while maintaining the highest standards of after sales and service quality.
Our Strengths
The goal of any organization is to gain more loyal customers. Loyalty is oftendependent on customer satisfaction and satisfaction in turn is often determinedby customer service. Loyal customers are often a constant source of revenuebecause they value a particular product or brand and reorder again. This kind of loyalty frequently passed on from one generation to another especially if the product is continually changed to meet their changing needs.
Loyal customers are also willing to pay a premium price and are not easily deflected even though they are targeted by competitors. In fact, loyal customers provide free advertisingthrough positive word-of-mouth, recruiting new customers for the company. Ourstaffs are well trained in providing high quality of customer service. Their many years of expertise and knowledge in ink jet printer and related industrial has guarantee to provide good and quality service to our customer.
Methods used to improve customer service are as follows:
1) Well train all sales personnel in productknowledge, product information is disseminated to sales personnel, so thatthey could explain to customers on its benefits and special features.
2) Sales personnel are required to maintain closecontact with customers, look into customers’ requirements and feedback.Customers’ feedback and complaints are handled promptly.
3) Any defective parts, brought up by customers(genuine cases) are to be replaced as soon as possible with good ones. The faulty parts has to send back to Principle in a shortest time for warranty claim.4) Technical staff will be constantly upgrading their trouble shooting skills and also customers handling skill to enhance the service department quality and provide the best and fast response time to our customers.
2) Sales personnel are required to maintain closecontact with customers, look into customers’ requirements and feedback.Customers’ feedback and complaints are handled promptly.
3) Any defective parts, brought up by customers(genuine cases) are to be replaced as soon as possible with good ones. The faulty parts has to send back to Principle in a shortest time for warranty claim.4) Technical staff will be constantly upgrading their trouble shooting skills and also customers handling skill to enhance the service department quality and provide the best and fast response time to our customers.